Back Office Outsourcing at Scale
Focus on your core and let us handle the rest. We’re your nearshore back office support partner who can streamline processes and manage back office teams to propel your business at scale.
- Highest English proficiency
- Culturally in-tune with the US
- Simple or complex processes
- 100% dedicated or partial reps
- Our own 6000 sqft facility
Fill The Backlog
Every business gets bogged down with tasks, and these tasks add up causing your business to slow down. We can alleviate distracting tasks and give you peace of mind that your business is running properly.
Focus on Your Strengths
When you outsource your tasks to us, you enable your business to focus on its core strengths and grow faster. Keep your main thing the main thing.
Committed to Doing Better
Our people are the key ingredient to our success. We retain high quality team members because we are committed to their growth. We invest in our people and their communities via better wages, ongoing development, and supporting local causes. We uphold strict moral and ethical work practices and treat every team member as what they are: a human being.
Our Outsourcing Solutions
We offer a wide range of flexibility with our outsourced solutions to help you reach your CX goals. Whether you need to start small and grow or need a fully-fledged contact center, we can do it.
Part-Time / Fractional Reps
We can accommodate businesses who don't need full-time or dedicated outsourced resources. This is great for startups or businesses looking to test out new products or services. This is also good if you need to cover odd hours.
Full-Time / Dedicated Reps
If you already have a CX team but need to scale, we can augment your team with dedicated reps. This is common for businesses who need dedicated resources and also have in-house managers who can work with ours.
Fully Managed Contact Center
For those who want to outsource most or all contact center process management to RPM. We'll create and manage all aspects such as process development, automation tools, org structure, etc. and report into one in-house CX leader.
Our Benefits
Omnichannel Communication
Chat, email, SMS, social, WhatsApp, voice… we can do ’em all or only one or two if that’s what you need. We have the tools and expertise to manage multiple communication channels so no customer interaction slips through the cracks.
Culturally in-tune with the US
“You mean, you’re not in SF / NYC / LA / Miami? You sound like you live there…”
…is a comment we hear a lot, and that’s a great thing. Our close proximity to the US real estate and the cultural overlap with Property Management Expertise means our team works, lives, and feels in-house. All of this makes working together that much easier and more enjoyable.
Our Onboarding Process
A major advantage to outsourcing customer service with Tusols is our quick time to market and fast Tusols-up time. Get up and running in as little as 2 weeks or longer for larger, more complex operations.
01 Goals and Objectives (2-6 hours)
Getting an accurate picture of size, scope, and complexity of the total operation and the day-to-day role.
02 Onboarding (2-4
days)
You are defining requirements and making the plan for headcount, SLAs, tech/tools, knowledge base, etc.
03 Building the team (1-3 weeks)
Getting the right people on your team is a key step. We carefully match individuals with your requirements, brand voice, and work style.
04 Training (1-4 weeks)
Training reps on products/services, work flows, protocols, and coordination with your team. Configuring of tech tools as needed.
05 Quality Check (1-2 days)
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06 Launch Evaluate (<1 day)
Mission control, we have lift-off! Here's a comprehensive list of 100 bookmarking websites to enhance your productivity and streamline.
Our Values
People First
Treat people right and invest in them. They will amaze you.
Leadership
Leadership is the foundation on which everything builds upon.
Growth Mindset
Now matter how far you've come there’s always a new mountain to climb.
Standard of Excellence
Do great work and take pride in it, everday.
Get Pricing
Talk with our team to get pricing on your CX needs. Every situation is unique, and we want to make sure we have a good understanding of your goals and expectations so we can provide accurate pricing on outsourced customer service.
